A89: Re: pissed off, part 2


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A89: Re: pissed off, part 2




You have every right to be pissed, as do all owners of the ti-89. I'm
guessing that he is withholding key information that he knows you need, and
won't admit it.

-Dan(TI-89 HW1, Rom 1.0 Owner)
thedew@usit.net

----- Original Message -----
From: Scott Noveck <noveck@pluto.njcc.com>
To: <assembly-89@lists.ticalc.org>
Sent: Tuesday, November 23, 1999 2:36 PM
Subject: A89: pissed off, part 2


>
> My reply:
>
> >        I have been instructed to refer your questions to the customer
> >service center;  and that my job tasks and descriptions do not go outside
> >the scope of the TI-83 Plus.
>
> Can't I get in contact with someone who at least understands the technical
> details of the calculator?  A friend of mine tried calling customer
service
> to figure out what was changed with the 89 hardware/firmware upgrade, and
> the representative tried to tell him it had more memory.  When my friend
> explained that this is not the case, the representative apparently kept
> insisting it was true with little knowledge of. . . well, anything.
>
> >   May  "I"  recommend that you have a bit of
> >patience; the '92+ SDK is in process & your questions would be
appropriate
> >for the staff of that SDK.
>
> Is there any way I could get in touch with the SDK writers directly
sometime
> soon?  It's already been delayed from the early December release that was
> promised back in _May_, certainly a long enough time to prepare the
> materials and a promise that should not have been made if it was that far
> from being fulfilled.
>
> >   You may also attempt of interface with
> >additional peers in the TI-89/92/92+ programming community; they may be
> >able to assist.
>
> I have tried; every single one of them agrees that the program I had
should
> activate grayscale properly on either version of the 89 according to the
> information you provided me with.  Even a special version of the popular
> emulator that was designed to work like a new 89 based on the changes you
> listed.  Something crucial is missing and programs won't work without it.
.
> .
>
> >        I not attempting to ignore you or  your questions; but much of
> >what your asking is sensitive, both internally and externally, for
several
> >reasons, some of which I'm not probably not even aware of.....  I do not
> >know if this sensitivity is company-to-company competition;  current or
> >prior legal tests of propritary software  trademarks/copyrights and
> >changes in this status if released "external to the corporation"; ;  "too
> >many" questions on 92+ behaviors coupled with too few staff;  or several
> >other reasons.  In any case, I cannot assist regarding questions outside
> >the scope of the TI-83 Plus.   My apologies,... I'm sorry.
>
> Is it not fair to ask what has been changed in the new calculators?  Both
> the web site and the calculator packaging claimed that the calculator
would
> ALWAYS be UP TO DATE because it can always be upgraded via Flash ROM.
There
> are many people who demand a trade-in for their old calculators, since
those
> have a security error which makes them vulnerable AND do not run as fast.
>
> At the very least, we have a right to know what has been changed.  Your
> previous correspondence was helpful, but it was definately missing
something
> important that prevents this program from working.  At the very least
> someone could take that source and get it to work, no further questions
> asked - I doubt that there's anything "sensitive" that a simple screen
page
> flipping interrupt would reveal that couldn't be found by studying the
ROM.
> All I want to do is get this thing to flash a two-plane, four-color
> grayscale picture with minimal CPU usage. . .
>
>     -Scott
>
>
>
>
>
>
>
>



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