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Fission2 Labs Offers TI Support Page
Posted by Nick on 16 December 1999, 05:06 GMT

Fission2 Labs has created a new feature on their site - a technical support page designed to help you with any questions you might have. They say that you should ask about anything related to calculators, so give them all ya got :-). Thanks to Chris Bunting for sending this link to me.

 


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Re: Fission2 Labs Offers TI Support Page
ColdFusion
(Web Page)

Don't they realize how many incredibly stupid questions they are going to get like how do I run Doors or how do I put the game on my calculator? Fission2Labs had better put somewhere on the page that you don't need to ask questions if you can't read the damned readme's, or on message boards if you would read what is on the board already then you might not have to add yet another "Can I go back to AMS 1.05 if I put 2.03 on my calculator?". If you are reading this and are one of those people, then you obviously aren't illiterate because they are able to write emails to me and flood my inbox with messages about how to run a damned _BASIC_ program, and it takes less time to read the readme than it does to post a stupid ass question on this board or flood people with email.

     16 December 1999, 05:29 GMT

Re: Re: Fission2 Labs Offers TI Support Page
Matthew Smith  Account Info
(Web Page)

Hmm...That's true, but there are also many people who may be somewhat experienced with TI calculators but still need more info on how to do some operations, especially on the TI-89 :-). Anyway, I believe that it is better to have more sources of help and info available. Yes, they will receive stupid messages, but by opening this page, they indicate that they are ready for it.

Matt Smith

     16 December 1999, 05:38 GMT


Re: Re: Re: Fission2 Labs Offers TI Support Page
ColdFusion
(Web Page)

Perhaps I should clarify a little. I'm not condemning their new message support board, I think it's a great idea, but they do need to say somewhere that they don't want to be asked questions like the ones I put in my previous post. This will just bog down the answering process and cause intelligent questions to get answers slower (or so I believe... I don't know exactly how they're running the thing... they may be able to keep up anyways). People who have programming and/or hardware questions, whose answers can't be obtained by simply reading a small readme file or looking at the previous questions like theirs, I encourage them to ask questions. Just try to find the answer yourself, don't go running for mama to give you the answer as soon as any problem is encountered.

     16 December 1999, 05:52 GMT

Re: Re: Re: Re: Fission2 Labs Offers TI Support Page
Matthew Smith  Account Info
(Web Page)

Yes, they should specify what types of questions will not be answered...But that doesn't mean that they won't get them! Well, they knew what they were in for when they thought of this, and I hope that they don't get TOO many stupid questions :-). The people who ask those stupid questions are the ones who either don't bother to read the manual and such, so a simple notice or warning won't keep them from posting "How do I find out what HW ver. my calc is??". I totally agree with you on this, I would never have time to manage a support board, and I applaud Fission2 Labs for doing so.

Matt Smith

     16 December 1999, 06:02 GMT

Re: Re: Re: Re: Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

Hello,

In the near future, we will have a team in charge of a huge FAQ page. But for now, we can probably handle the volume.

     16 December 1999, 06:31 GMT


Re: Re: Re: Re: Re: Fission2 Labs Offers TI Support Page
xX_ZoMBiE_Xx  Account Info
(Web Page)

I agree and isn't it called the "Technical support page"? anyone stupid enough to ask questions like "how do i run a basic program" should be shot! j/k

     18 December 1999, 03:13 GMT


Re: Re: Re: Re: Re: Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

Actually we have gotten some good questions, but here are the funny ones...
<P>
1. "My calculator doesnt work when I take the batteries out, should I return this, is it defective?"
<P>
2. "TI ROM 2.03 Screwed up my calculator"
<P>
Got that one about 10 times! LOL
<P>
I've gotten a lot of brainiacs, but there are actually some good ones we have received.

     18 December 1999, 07:14 GMT


Re: Re: Re: Re: Re: Re: Re: Fission2 Labs Offers TI Support Page
xX_ZoMBiE_Xx  Account Info
(Web Page)

ha, i'd love to see the priority ratings on some of those questions.

     18 December 1999, 16:35 GMT


Re: Re: Re: Re: Fission2 Labs Offers TI Support Page
Charles Yong  Account Info

BTW, can anybody send me a list of games that work with Hardware version 2 and v1.05 asm?

Thanx

-Trailblazer

     16 December 1999, 06:06 GMT


Re: Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

Also, I will be adding a feature to the support script soon, it will let you know what the current wait time is. I will add this is need-be.

     16 December 1999, 06:32 GMT

Re: Fission2 Labs Offers TI Support Page
mattc2345  Account Info

What type of questions will this answer (hardware, software, ect.)?

Oh yeah and can someone send me ams v1.00 for ti92 plus I figure it will be faster this way than to try to get it from ti.
Thanks in advance.

     17 December 1999, 01:14 GMT

Re: Re: Fission2 Labs Offers TI Support Page
Nathan Haines  Account Info
(Web Page)

No, it's illegal to distribute the AMS software, except of course by sending it from calc-to-calc. Anyhow, you're not allowed to post it on web pages at all. Just wait for a response from TI.

     17 December 1999, 19:55 GMT


Re: Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

Basically we can answer any question, except of course about individual games or something like that.

     19 December 1999, 04:31 GMT

Re: Fission2 Labs Offers TI Support Page
SPUI  Account Info
(Web Page)

You may want to add a link to the FAQ - see link above (I think).

     17 December 1999, 22:51 GMT

Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

All requests have been answered within a few hours of receipt. As of this post, all requests have been answered. I hope everyone is enjoying the quick responses. I have a laptop now, so I can answer them at school.

Thanks,
Chris

     18 December 1999, 07:23 GMT


Re: Re: Fission2 Labs Offers TI Support Page
akadajet  Account Info
(Web Page)

Within a few hours? Heck, I got my response in less than 5 Minutes! Like that fast service, keep it up! =)

~Jonathan Taylor

     19 December 1999, 02:20 GMT


Re: Re: Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

Great! I'm glad you like it!

     19 December 1999, 04:32 GMT

Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

If you are experianced with all aspects of TI calculators, we need your help!

Please email a resume, including the following to rep@fission2.com:

1. Name
2. Age
3. Country
4. Email Address
5. Calculators you are experianced with:
[__,___,___,___] List all that apply
6. Programming Languages you are experianced in:
[BASIC/ASM/OTHER_____] Choose all that apply
7. Number of hours spent online per week.
8. Are you a staff member of another TI website?
9. Tell us a little about yourself...

Thanks!! All aplications must be received by December 19th at 12:00PM EST. Spaces are limited, so apply now!
These are volunteer posititions, but you will receive benefits.

     19 December 1999, 04:39 GMT

Re: Fission2 Labs Offers TI Support Page
David Brubaker  Account Info
(Web Page)

These guys rock! I was very impressed with how fast they answered my question (within a couple of hours). Keep up the great work!

     21 December 1999, 19:21 GMT


Re: Re: Fission2 Labs Offers TI Support Page
fission2labs  Account Info
(Web Page)

Thanks!

     22 December 1999, 03:41 GMT

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